Shoe comfort warranty / guarantee

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By Andrew T

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  1. Hi all,

    Do FJ still have the 30 day comfort guarantee?

    Picked up some Hyperflex this week and they're agony as the shoe rubs against the upper ankle and has caused fairly serious swelling

    Many thanks

  2. Sorry, don't know for sure. The research I did on line indicated yes and no. Try the FJ website customer service contact route. Hope you get it sorted
  3. El bandito

    El bandito
    Fife Bonny Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿

    I’m not sure on that one.
    This is what I found online.

    1. FULL 90-DAY QUALITY WARRANTY

    All FootJoy golf shoes are warranted to be free of defects in materials and workmanship for 90 days from the date of original purchase. Shoes found to be defective will be repaired or replaced with the same style or an equivalent FootJoy shoe at FootJoy's sole discretion. Whilst repairs and replacements shall be processed within a reasonable period, time is not of the essence.

    2. LIMITED WATERPROOF WARRANTY

    FootJoy warrants that FootJoy golf shoes purchased in the United Kingdom that state 1-year waterproof protection in the on the product page will be waterproof in normal use for one year from the date of original purchase, provided that the shoes have suffered no cuts, abrasions, or other damage and have not been subjected to alteration, misuse, abuse or other mistreatment.

    Should leakage develop within the applicable Limited Warranty period, FootJoy will issue credit for such shoes as follows:
    (I) if shoes are returned during the first year of any warranty period, FootJoy will replace the shoes with the same style or equivalent FootJoy shoe.

    RAINWEAR SPECIFIC PROVISIONS

    FootJoy warrants that its DryJoys Select rainwear, DryJoys Tour LTS, DryJoys Tour XP rainwear, HydroLite rainwear, and DryJoys rainwear (collectively, the “Rainwear”) will be waterproof in normal use for three years (UK Warranty) from the date of original purchase (the “Limited Warranty Period”); provided that the Rainwear have suffered no cuts, abrasions, or other damage and have not been subjected to abuse or other mistreatment. This warranty also does not apply to areas of such Rainwear that have been embroidered.

    Should leakage develop within the Limited Warranty period, FootJoy will replace the applicable Rainwear with a replacement product of equal value.

    This Limited Warranty extends only to the waterproof characteristics of the Rainwear. This warranty does not apply to Rainwear used outside the United Kingdom. The applicable warranty for such Rainwear is the warranty given for Rainwear sold in the country of use.

    WHAT FOOTJOY WARRANTIES DO NOT COVER

    Even though the applicable warranty period may not have expired, certain conditions may invalidate FootJoy warranty coverage. By way of example, but not all inclusive, FootJoy will not issue credit for returned product that have experienced any of the following, as determined by FootJoy in its sole discretion:

    - Excessive damage/scuffing to shoe upper caused by toe drag
    - Cracking of shoe upper leather caused by lack of proper maintenance
    - Damaged shoe spike receptacles caused by using non-FootJoy replacement spikes
    - Rainwear that has been damaged, altered, or abused in any way

    I’ve just bought a new pair of Footjoy Alpha x, black and white.
    They are fantastic shoes.

    Cheers ️‍♂️
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